We help you make more money by delivering a better customer experience through more personalized and relevant add-on product offers
We understand your challenges
In today’s always connected digital world, many industries are faced with the same issues. High acquisition costs, commoditized products, transparent pricing, high levels of competition and a lack of brand loyalty. The result is a reduction in core margins to an often unsustainable level.
In order to compete and survive in this difficult commercial environment, most online retailers and digital pioneers have addressed this by focusing on the need to upsell and cross sell higher margin complimentary or add-on products.
At Fusion, we help clients establish long term sustainable business models by helping them to optimize the sales and performance of high margin ancillary or add-on products that complement their overall core product sales. The result is an increase in revenue and profitability and an improved customer experience.
Areas of Expertise
Since 2007, we have been working with global brands across a wide range of industries and verticals to optimize their various product offers and help them achieve commercial success.
We invented ancillary optimization! Since 2007, we have been optimization ancillary product sales on behalf of Airlines, OTA’s, Rail, Cruise and Hospitality clients around the world. We have a proven track record in optimizing the sales of a wide range of ancillary products including seats, baggage, insurance, priority boarding, transfers, parking, SMS, pre-booked meals, fast track, lounges, fare lock, car rental, hotels and more. In a nutshell, we help travel clients become ancillary champions!
Let’s face it, online retails such as Amazon and eBay have pioneered digital optimization. So in the world of retail, this is a basic requirement. Online retailers need to ensure that they are continuously optimizing the customer journey and increasing the average basket value through an active upsell and cross sell strategy. Fusion helps online retailers to achieve this goal through optimizing the sale of complimentary product sales through the purchase process.
We were born from an insurance company and are still owned by Allianz, one of the largest insurers in the world. So, we know a thing or two about insurance optimisation. We have experience in optimizing insurance products across a range of insurance verticals including Healthcare, Auto and other personal lines insurance. Our main focus is on helping companies to optimise the sale of add-on or complimentary insurance products. For Healthcare provides this can include things such as dental, pet insurance, vision, critical illness and more. For auto insurers this can include things such as roadside assistance, warranties, legal cover, windscreen protection and more.
Our experience in the insurance industry applies to the financial services sector, where we can work with financial organizations such as banks in order to help them become better digital organizations. There is a huge focus within the financial services sector at the moment on digital with significant investment in Fintech. We can help banks to better connect with their customer and to optimize the financial products and services they present to customers through their key digital touchpoints.
We have a great deal of experience in the entertainment industry, particularly with global event ticketing companies where we help to optimise the sale of additional add-on products such as Event Ticket Insurance.
Over 50% of our partners achieve an annualized growth in excess of 19%
Over 40% of our partners experienced a compound growth rate for their add-ons of 100% over 3 years
We achieve an average growth of 21% annually for our partners